Warranty Service for Computers and Hardware

All hardware purchased through PDS is warranted by the Manufacturer of the hardware and carries the full manufacturers warranty. All items except computers can be exchanged within the first thirty(30) days of purchase if the item is found to be defective. After 30 days from time of purchase, the manufacturers warranty applies. In the event of a problem, PDS will assist the Buyer in dealing with the manufacturer to help facilitate and resolve hardware specific problems. PDS excepts no liability for any lost time, information, or revenues incurred as a result of any system being defective, or needing repair.

Dell Computers
Dell computers are manufactured by Dell Corporation of Round Rock, Texas. All Dell systems come standard with a three-year limited warranty, including one year of Dell's award winning Guaranteed Next-Business-Day Onsite Service and two years of Next-Business-Day Parts Delivery Service. Dell will warrant all Dell factory installed components. Respective manufacturers warranties will apply for all non-factory installed components.

American Microsystems Decoders and Scanners
M2000 series decoders, M4000 Laptop decoders and the M3000 - M5000 PDT Portable decoders are all warranted by American Microsystems for two years from date of purchase. PSC Quick Scan 6000 Laser Scanners are warranted by American Microsystems for two years from date of purchase. Opticon CCD Scanners are warranted by American Microsystems for five years from date of purchase. Dual Track Magnetic Stripe Readers are warranted by American Microsystems for one year from the date of purchase.

Eltron Thermal Transfer Barcode Printers
The TLP2642PSA and TLP2742PSA both have from date of purchase, one-year parts and labor with only 90 days warranty on all pintheads. Warranted by Zebra-Eltron International.

Epson Receipt Printers
The Epson T88, TM300 and TM200 series receipt printers are warranted by Epson America (Seiko Epson Corporation) for one year from date of purchase.

Indiana Cash Drawers
Indiana Cash Drawers are warranted by Indiana Cash Drawer for a period of two years from date of purchase. POS Shoes are warranted by Indiana Cash Drawers for one year from date of purchase.

Okidata, Panasonic and Hewlett Packard Printers
Are covered by their respective manufacturer warranties. Consult your ownership documentation.

Buyer Provided Computers
For computer systems that PDS configured or added components to but did not purchase for the Buyer, PDS will provide the labor necessary to repair or replace components installed by PDS for the first ninety(90) days. For individual component repairs, the Buyer has the option of having the part shipped to them and the Buyer can replace the item, or they can send the entire system to PDS to have the work performed. During the ninety day period, the Buyer is responsible for shipping the system to PDS, and PDS will pay for the shipping back to the Buyer. After the ninety days, the Buyer is responsible for the shipping costs both to and from PDS.

Proper Configuration on Arrival
Complete systems purchased through PDS are guaranteed to be configured to operate with the software and hardware correctly upon arrival. If the Buyer is installing the system, the Buyer is required to follow the directions provided by PDS, in order for the system to perform properly. If the system is still not functioning correctly, the Buyer may return the system to PDS using the same method of original shipment and PDS will correct the problem at no additional cost and pay for shipping both ways. PDS reserves the right to attempt to diagnose and correct the problem first using standard phone support and remote support.

Returning Computers and Hardware
Should the Buyer wish to return computer hardware purchased through PDS, they must send the computer back in it's original packaging to PDS within thirty(30) days. There is a 20% percent restocking fee. All hardware, except computers, can be exchanged within the first thirty (30) days if the item is found to be defective. After thirty(30) days, the manufactures warrantee applies, and typically the customer is required to get the defective item to an authorized service center for repair.

Returning Software
Software from PDS, such as QuickStore Point-of-Sale and all associated modules, may be returned for their full purchase value within thirty(30) days of the purchase. Software returns after thirty days will not be accepted. Third party software, such as ICVerify or PCAnywhere may be returned within the first thirty(30) days of purchase with a 20% restocking fee.

Buyer Created Problems
PDS is not responsible for damage and/or any other problems caused through misuse, negligence, or ignorance of the Buyer. Changes made to a system by a Buyer, such as installing new software or hardware, are made at the sole risk of the Buyer. If PDS determines that installing new hardware or software is the cause of a problem, or if the problem is caused by the Buyer's misuse, negligence, or ignorance, the Buyer will be responsible for repairing the system, or paying PDS to repair it for them.


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